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A native of Wainfleet, Ont., David joined The Globe in 1984 as a layout and copy editor in the sports section. He attended the University of Waterloo and Conestoga College. After graduating in 1978, he worked at the Calgary Herald and the Calgary Sun, and later the Toronto Sun. He has covered the Toronto Maple Leafs and the NHL since 1990 and became a hockey columnist in 2003.

Soxaroquso: Critics call out Cincinnati Yellow Pages deal ...

, A Denver company that has owned the rightz tothe region’s largest Yellowa Pages product since 2002, blames the dela y on printer changes and organizational About 140 of its 900 directories are bein delayed nationwide. Cincinnati is the largest market affected. “It’s a stinkiny deal,” said Brenda Hacker, controller for in Clermon County. Hacker was planning to downsizeher company’s ad in a directory she thought would be published in June. When she calle d the company in May to confirm the she was told it was exercising its contractual righy to extendlast year’s publication. Hackerr said it will cost her compan y anextra $700 each month. “It’s just not right, what they’rwe doing to people,” she said. Local Insight spokeswoman Pat Nichols said 75 percent ofits 10,000 local customers will be unaffected by the Those are companies that plan to maintain the same ads they had last year or Local Insight CEO Scott Pomeroyu is asking business owners angered by the delayy to call the company’s customer service (888) 237-8570, although it’s not clear what stepas the company will take to address concerns. “If the product’se not delivering value to them, our customer services department is prepared to talk to those Pomeroy said. “I think it’x evaluated on a case-by-caswe basis.” The directory delay comes at a time of turmoil for Yellos Pagespublishers nationwide. The recessionm is accelerating a trend that has long threatened theindustr – the shift of so-called “directional advertising” from pring publications to online searcjh engines and mobile The , a subsidiary of , is projecting total revenuw will shrink to $11 billiojn for Yellow Pages publishers by down from $14.4 billion in 2008. A year ago, the Kelseyt Group was forecasting a compound annual growth rate for the industryof 4.5 Now, it’s minus 5 percent. “Thr recession has driven prinft sodeeply negative,” said Charlex Laughlin, senior vice president and program director of the Kelsey Report. Laughlin said growtnh in digital revenue might never make up for salez lost inprint publications. “Those who downsize, will they start spending again once thesmoke clears? It’s probablt next year before we know,” he said.

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